At Woolwich Florist, we pride ourselves on providing the freshest flowers to households and businesses throughout the Woolwich area. As your trusted local florist, we guarantee the quality and freshness of every bouquet and floral gift we deliver. Your satisfaction is important to us, and we work hard to ensure every order meets our high standards.
Your flowers should arrive as fresh and vibrant as when they left our shop. All our arrangements are created on the day of dispatch and conditioned with care to maximise their vase life. We guarantee that your flowers will remain fresh for a minimum of 5 days from delivery when cared for according to our instructions (included with every order). If your flowers do not meet these freshness expectations, please contact us as soon as possible so we can resolve the issue swiftly.
If your flowers or gifts arrive damaged or in less than perfect condition, please let us know immediately. We ask that you contact us within 24 hours of receiving your delivery, providing details of the damage and, if possible, clear photographs to help us assess the issue. Our team is committed to quickly reviewing your claim so that we can offer the best solution for you.
Your peace of mind matters to us, and we handle every return or complaint with fairness and care. In cases where the flowers have arrived damaged or have not lasted for the guaranteed freshness window, we will offer you the following options:
All claims for refunds or replacements must be raised within 5 days of delivery. We may request the return of the original flowers at our discretion. Our policy is designed to give you peace of mind when ordering fresh flowers to Woolwich homes and businesses.
If you are not satisfied with any aspect of your order or our service, we encourage you to contact our team as soon as possible so we can address your concerns. Please provide your order details and a clear explanation of the issue. Our customer care team will acknowledge your complaint promptly and aim to provide a full response within 2 working days. Every complaint is handled confidentially and professionally, with the goal of resolving the matter to your full satisfaction.
Woolwich Florist has built a loyal local reputation for quality, reliability, and exceptional service. We take pride in serving the Woolwich community, delivering fresh flowers to homes and businesses nearby every day. Thank you for trusting us with your special moments—your satisfaction is always our highest priority.
If you have any questions regarding our Returns, Refunds & Complaints Policy, or would like more information about our Fresh Flowers Guarantee in Woolwich, our friendly team is always here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
