Welcome to Woolwich Florist's online store. These Terms & Conditions govern your use of our e-commerce services, specifically relating to the purchase and delivery of flowers within Woolwich and the surrounding areas. By placing an order through our website, you acknowledge and agree to these terms, which are designed to ensure transparency and security for all parties involved in our flower delivery services.
These Terms & Conditions apply to all customers ordering flowers and related products from Woolwich Florist through our website, regardless of the delivery address, provided it falls within Woolwich or nearby regions. If you do not agree with any aspect of these terms, please refrain from placing an order through our website.
Placing an order for flower delivery via Woolwich Florist's online platform involves the following steps:
Orders are processed and fulfilled in accordance with your instructions and subject to product availability. In the rare event of stock shortages or supply issues, we will contact you promptly to offer suitable alternatives or arrange a refund if preferred.
We endeavour to display accurate images and descriptions of our flower arrangements. However, flowers are natural products and may vary in colour, size, or variety based on seasonal availability. In cases where a particular flower or product is unavailable, we reserve the right to substitute with similar items of equal or higher quality and value. If a substantial substitution is required, we will attempt to contact you and seek your approval before dispatch.
We accept payment through secure, recognized payment gateways, enabling you to pay by major credit and debit cards. Our prices are inclusive of VAT where applicable, and all costs, including delivery charges, will be made clear before you complete your order.
Your order will not be processed until full payment is received. All payment transactions are encrypted and handled in line with industry standards. Woolwich Florist never retains your payment card details after completing the transaction.
All product and delivery prices listed on our website are subject to change without prior notice. The price applicable is the one displayed at the time your order is placed. In the event that a pricing error occurs, we reserve the right to contact you for your instructions or cancel your order and notify you accordingly, prior to completing the contract.
Woolwich Florist is pleased to offer flower delivery across Woolwich and neighbouring areas. During checkout, you may choose your desired delivery date from available options. We make every effort to deliver on your requested date, though we cannot guarantee specific times unless otherwise expressly stated.
Deliveries are made either by our in-house drivers or reputable local couriers. To ensure prompt delivery, please provide accurate and complete address information. If no one is available to accept delivery, we may leave the order with a neighbour or in a safe place and leave notification for the recipient. Alternatively, we may attempt redelivery at a later time. In cases where delivery is not possible, we will contact you to arrange re-delivery, which may incur additional charges.
We are not liable for delayed or failed deliveries resulting from circumstances beyond our reasonable control, including adverse weather, traffic delays, or incorrect/incomplete delivery details provided by the customer.
You have the right to cancel or amend your order, subject to the following conditions:
If a cancellation is accepted within the appropriate time frame, a full refund will be issued using your original payment method. Amendments, including changes to delivery address or recipient details, are subject to availability and may incur additional charges if the order is already in transit.
Due to the perishable nature of fresh flowers, returns are generally only accepted if the product is damaged or not as described. If you are dissatisfied with your order upon delivery, please notify us within 24 hours, including photo evidence where possible. Each case will be considered individually, and where applicable, we will offer a replacement or a refund at our discretion.
Refunds are processed using the same method as your original payment and may take several working days to appear in your account, depending on your bank provider. Woolwich Florist reserves the right to withhold a refund if the product has been used or mishandled after delivery.
Woolwich Florist endeavours to provide high-quality products and services at all times. Our liability to you in respect of any order shall be limited to the purchase price of the goods and associated delivery charge. We are not liable for indirect, consequential, or incidental damages arising from non-delivery, delays, or defects, except in cases where liability cannot be excluded by applicable law.
Nothing in these terms seeks to limit or exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under UK law.
By placing an order, you warrant that all details provided are accurate and complete. You are responsible for ensuring that the recipient is available to receive the flowers on the selected delivery date and that you have obtained any necessary consent for us to process their details for delivery purposes.
You also agree not to use our website for unlawful or fraudulent activities or to place an order with the intention of causing loss, harm, or nuisance to others.
All content on Woolwich Florist's website, including text, images, and product designs, is the property of Woolwich Florist or our licensors. You may not reproduce, copy, or exploit any materials without our express written consent.
We take your privacy seriously and process your personal data in accordance with applicable data protection laws. Your information is used solely for processing your order, delivering your goods, and providing excellent customer service. We do not share your data with third parties except where necessary to fulfil your order or as required by law. For more information, please refer to our Privacy Policy.
These Terms & Conditions and any disputes arising in connection with your use of our website or any orders placed through it shall be governed by and construed in accordance with the laws of England and Wales. By using our site, you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
We reserve the right to update or modify these Terms & Conditions at any time to reflect changes in our business or legal obligations. Any revisions will take effect immediately upon posting on our website. We recommend reviewing these terms periodically to ensure you are aware of any updates that may affect your rights or obligations.
If any provision of these Terms & Conditions is held to be invalid or unenforceable, such provision shall be severed, and the remainder of the terms shall be enforced to the fullest extent permitted by law. No failure or delay by Woolwich Florist to exercise any right or remedy under these terms shall constitute a waiver of that or any other right or remedy.
Our commitment to customer satisfaction means we are always here to help with any questions regarding our flower delivery service across Woolwich and neighbouring areas. Should you require support or wish to discuss your order, please refer to your order confirmation for contact instructions and further assistance.
Note: These Terms & Conditions apply to all flower delivery transactions made by customers residing in or ordering to Woolwich and the surrounding areas via our website. Your continued use of our site and services signifies your acceptance of these terms.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Woolwich, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Woolwich.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
